Privacy policy
1) Introduction & Who We Are
Thank you for visiting our website. This Privacy Policy explains how EDM Advisors GmbH (“Aeco Sound,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our site, make a purchase, or otherwise interact with us. “Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to you.
Contact:
EDM Advisors GmbH
Am Karlsbad 15, 10785 Berlin, Germany
Phone: +49 176 311 89097
Email: marketing@edm-advisors.de
If you are a California resident, please also see the “Notice to California Residents (CCPA/CPRA)” below for additional disclosures.
2) Information We Collect
Information you provide directly
- Contact data (name, email address, billing/shipping address, phone)
- Account and order details (products purchased, payment method details—tokenized via our payment processors)
- Communications (emails, messages via contact forms, reviews, survey responses)
Information collected automatically
When you visit our site, we (and our service providers) may automatically collect:
- Device and usage data (IP address, browser type, operating system, referring URLs, pages viewed, time/date stamps, session data)
- Cookie, pixel, and similar tracking data (see “Cookies & Tracking”)
Information from third parties
- Payment processors and ecommerce platforms (e.g., Shopify, Shopify Payments/Stripe, PayPal)
- Marketing and review partners (e.g., Klaviyo, Loox)
- Fulfillment and logistics partners (e.g., Miller & Becker; carriers such as DHL, UPS, FedEx, USPS—varies by destination)
- Project/operations tools (e.g., monday.com)
-
Accounting tools (e.g., ETL PISA)
These partners may provide us transaction confirmations, delivery updates, or performance metrics necessary to operate the store.
3) How We Use Personal Information
We use Personal Information to:
- Process, fulfill, and deliver orders; provide customer support
- Operate and secure our website and services
- Communicate with you about your orders, our services, and (with consent where required) marketing
- Personalize and improve the site, including analytics and performance
- Detect, prevent, and investigate fraud or security incidents
- Comply with legal obligations and enforce our terms
4) Sharing Personal Information
We share Personal Information with:
- Platform & hosting: Shopify (storefront, hosting, ecommerce operations)
- Payments: Shopify Payments/Stripe, PayPal (payment processing and fraud prevention)
- Email & marketing: Klaviyo (newsletter, campaigns, analytics—subject to your preferences)
- Reviews: Loox (review requests and display)
- Operations: monday.com (workflow/communications), Billbee (order administration), ETL PISA (accounting)
- Fulfillment & logistics: Miller & Becker and shipping carriers (e.g., DHL, UPS, FedEx, USPS; selection may vary by order)
- Service providers/contractors who perform services on our behalf under confidentiality obligations
We may also disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset transfer.
We do not sell Personal Information for money. Certain advertising or analytics activities could be considered a “sale” or “sharing” under some state laws; see “Your Privacy Choices” below.
5) Cookies & Tracking
We use cookies, pixels, and similar technologies to:
- Enable essential site functions (cart, checkout, account)
- Measure site performance and improve user experience
- Deliver and measure marketing (where applicable)
You can manage cookies through your browser settings. Blocking cookies may impact site functionality. If required by your location, we will present a cookie banner for consent and preferences.
6) Communications & Reviews
- Email marketing: If you subscribe, we will send updates and offers. You can unsubscribe at any time via the link in each email or by contacting marketing@edm-advisors.de.
- Review requests (Loox): With your consent (where required), we may send a one-time review reminder after purchase. You may opt out using the unsubscribe link or by contacting us.
- Operational emails: We will still send transactional messages about your orders and account.
7) Order Processing & Fulfillment
To fulfill orders we share necessary details with payment processors, fulfillment partners (e.g., Miller & Becker), and shipping carriers (e.g., DHL, UPS, FedEx, USPS). Depending on your preferences, we may share your email and/or phone to enable delivery notifications or scheduling. You can opt out of such notifications by contacting us; however, this may limit delivery updates.
8) Data Security
We use administrative, technical, and physical safeguards designed to protect Personal Information (including TLS encryption during transit). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
9) Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes described above, including record-keeping, accounting, legal compliance, and to resolve disputes. Retention periods vary based on data type and legal requirements.
10) Your Privacy Choices & Rights
Depending on your state of residence, you may have the right to:
- Access or know the categories and specific pieces of Personal Information we collected about you
- Request deletion of your Personal Information
- Correct inaccuracies in your Personal Information
- Opt out of certain processing that may be deemed a “sale” or “sharing” of Personal Information (e.g., cross-context behavioral advertising)
- Limit the use/disclosure of sensitive Personal Information (if we collect it; we generally do not collect sensitive data in the ordinary course of retail operations)
To exercise your rights or preferences, email marketing@edm-advisors.de with the subject “Privacy Request.” We will verify your request to a reasonable degree of certainty. You may designate an authorized agent to act on your behalf, subject to verification.
Do Not Track: Our site does not currently respond to Do Not Track signals.
Children: Our site is not directed to children under 13, and we do not knowingly collect Personal Information from children under 13.
11) International Data Transfers
We are based in Germany and use service providers located in multiple countries, including the United States. Your information may be processed in jurisdictions that may not have the same data protection laws as your home country. We take steps designed to ensure appropriate protections for such transfers.
12) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date indicates the latest revision. Material changes will be posted on this page and, where appropriate, notified to you by email or site notice.
13) Contact Us
Questions or requests about this Privacy Policy or your Personal Information:
marketing@edm-advisors.de
EDM Advisors GmbH, Am Karlsbad 15, 10785 Berlin, Germany
Notice to California Residents (CCPA/CPRA)
This section applies only to California residents.
Categories of Personal Information Collected: Identifiers (name, email, address, phone), commercial information (orders, purchase history), internet or network activity (device, browsing, analytics), geolocation (coarse), and inferences (preferences) derived from the above. We do not knowingly collect sensitive Personal Information in the ordinary course of business.
Sources: You (directly), your devices, our service providers (Shopify, payments, fulfillment, marketing, analytics), and publicly available sources.
Business or Commercial Purposes: As described in Sections 3–5 (order fulfillment, customer support, security, analytics, marketing with consent where required, compliance).
Disclosure of Personal Information: We disclose Personal Information to service providers and contractors for business purposes (hosting, payments, marketing, logistics, analytics, support). We do not sell Personal Information for money. Some analytics/advertising activities may be considered a “sale” or “sharing” under California law.
Your California Rights:
- Right to Know/Access the Personal Information we have collected about you.
- Right to Delete Personal Information, subject to certain exceptions.
- Right to Correct inaccurate Personal Information.
- Right to Opt Out of Sale/Sharing of Personal Information used for cross-context behavioral advertising.
- Right to Non-Discrimination for exercising your rights.